Anything BUT Transparent - Customer Success CarGurus Employee Review

2.0
18 Feb 2021
Recommend
CEO approval
Business outlook

Pros

All of the benefits ie. free lunch, stocked kitchen, events, commuter benefits. You can take any days off even if the whole department will be out no structure or having to worry about what days you want off.

Cons

Everyone is out for themselves, if you seem to be progressing be careful who you confide in because they will throw you under the bus. Employees tear each other down! Don't make any mistakes because they will be brought to management. Rethink who your friends are at this company because they are not, especially if they are on your team. Sad to know when I leave I will have no friends from here. Upper management promised over and over again there would be no layoffs due to covid and would even get on calls with employee to reassure them. Guess what they lied and laid off 13% of the staff completely damaging the core value they are so proud of as well as the culture. The pros seem good but there are so many other companies with the same benefits. No room for growth unless you're here for years. I'm so disappointed this isn't working out because I drank that cool aid hard and for too long but it's just not getting better.

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CarGurus Response
5y
Thank you for sharing your feedback with us. We acknowledge that this past year has been challenging due to the unexpected effects of COVID, which unfortunately resulted in us having to make extremely difficult decisions as a company. We are actively working to evolve both our structures and processes within our organization to maximize clarity, growth, and success for our employees and the organization as a whole moving forward. We've also committed to improving transparency by adding "Ask Me Anything" sessions with our leadership in hopes of addressing employee questions and concerns in an open setting. That being said, I would welcome the opportunity to discuss any additional feedback you might have. Please feel free to reach out at (aeldridge@cargurus.com). – Andrea Eldridge, Chief People Officer

Explore other reviews about CarGurus

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Awesome benefits and perks. Great office environment and makes you want to come to the office. Compensation plan is solid with high income opportunity.

Cons

This opportunity requires a strong commitment. Standard work hours do not always apply based on the customer base

2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice office environment with free food and drinks available. The gym and company perks are a nice bonus. There are also some genuinely good people on the team who make the workplace more enjoyable.

Cons

Management can feel overly political, and some managers appear to give more attention and opportunities to favorites rather than treating employees consistently. While the company talks about supporting mental health, the day-to-day culture does not always reflect that message. There is also growing uncertainty about long-term job stability as AI becomes more integrated into the work.

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