Good place for entry level sales position - Sales Consultant CarMax Employee Review

3.0
20 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Benefits are good, if you're a top performer management lets you do your thing. Should be pretty easy to make $45k/yr. My top year was $73k. You get discounts on front lot cars and wholesale cars. Take advantage of the tuition reimbursement to get a degree while working there.

Cons

Typical day is 9 hours with 1 hour lunch break, some days you will work 12+ hours when you get a difficult customer. But if you are 1-59 minutes late you get 1/2 of a point, 1 hour or more = 1 point and 6 points in 6 months = termination. You have to work a full year before you accrue 40hrs of sick time and 80hrs of vacation time. If you call out or leave early you have to use sick time or you get at least 1 point. A sales consultant once got stuck in Puerto Rico during a hurricane and they were fired for missing work. There is NO compassion or understanding for missing work. Management can be strict as they focuses very heavily on personal development which can result in 3-8 hours of meetings per week Development meetings take you away from customers and restricts your ability to make sales. The hardest part of the job is customers treating you like a used cars salesperson and ghosting you when you try and do your job to help them. Most people quit after a year and either get out of sales or go to a real dealership. There is minimal room for promotion. Top earning sales consultants will make more than sales managers.

Explore other reviews about CarMax

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

People first culture at carmax.

Cons

No cons are available at carmax

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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