Surveys Don't Mean Much - Anonymous employee CarMax Employee Review

2.0
28 Oct 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you're interested in a growth oriented company and you fit the definition of cultural fit. Used cars do sell and there are typically a fair amount of customers available.

Cons

The Fortune 100 ratings process is a sham. The focus during the survey administration period is getting responses from those associates most likely to give positive opinions about the company. The results are seriously compromised. The company's efforts around diversity are also not as advertised. There is very little of it at critical decision making positions. The irony is that no one is leading a credible diversity effort as it is deemed not necessary since all associates are treated equally and fairly. Not so.

Explore other reviews about CarMax

5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

a people driven company that sells cars

Cons

Inner network devloper compabalility is lacking

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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