I can't say I look forward to coming to work most days. - Buyer CarMax Employee Review

2.0
10 Oct 2013
Recommend
CEO approval
Business outlook

Pros

Job Security - if you don't screw up. Vacation time is always granted.

Cons

Retail hours that are not very consistent...comes with the territory I guess. The thing that really gets to me is the fact that I feel stuck in my current position. I have been with this company for over 8 years...EIGHT YEARS!...and not one genuine conversation about moving up and getting to the next level. Sure they make it known that those opportunities are there and will always be...but in reality...if you are outside the circle, you will always be outside the circle. I have done everything asked of me and then some. Worked my a$$ off just for a pat on the back and a "Thank You". I have to laugh when they ask me to add more things onto my plate so that maybe someday I will be seen as a "next level" kind of associate. They dangle that carrot and hope I leap for a bite. NO MORE! I'm done trying here, because it hasn't done anything for me in 8 long years, and I don't see it changing things for the future. To top it all off - the pay is well below the industry average for what I do and the experience I have. Yes, I will be leaving as soon as I find another job.

Explore other reviews about CarMax

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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