1.0
10 Jan 2026
Current employee, more than 1 year
Portland, ME
Recommend
CEO approval
Business outlook
Pros
None. Its a couple of ex-retail store managers who fell into the idea of making money at something...not because they have any experience or value for the purpose of helping people. They think in "units of service" as if people were units of merchandise like their previous experience in retail.
Cons
Everything. See above. Pushed to hit units of service goals instead of delivering what clients need. Pushed to abuse the system by things like staying on the phone for additional chatter so you reach a certain number of minutes to count it as a unit. So you stay on what could be a 3 minute phone call for 12 minutes. They pretended to have offices in Maine with a "rent a desk" in Portland.