A nightmare! - Anonymous employee Care Squared Employee Review

The job posting was completely misleading.

Don’t work here. The leadership is appalling. They roll out ridiculous processes and protocols, then abandon them as soon as a new one comes along. All they care about is billable hours. Clients aren’t treated as people, just dollar signs. If you ask for help, you won’t get it. Turnover is constant and team leaders have no idea what they’re doing. The culture from upper management is terrible: no support, unrealistic expectations, zero transparency. Avoid this place at all costs.

A few managers are excellent, and the flexibility with scheduling and remote work is appreciated.

There were constant changes happening with almost no warning, and the turnover was so high that three clinicians left at the same time. The micromanagement was relentless, and low referral numbers meant clinicians were being sent to far‑off areas just to meet targets. The focus on billables overshadowed any consideration for clients’ funding or clinicians’ wellbeing. Reports were scrutinised to the point of nitpicking, forcing you to spend hours on QA instead of actual clinical work. To make things worse, I later found out I was being paid less than new starters, which was incredibly demoralising.