Arbitrary high school system and a toxic workplace - Customer Service Representative CareSuper Employee Review

Very supportive internship experience across SOC and GRC work. The SOC placement was especially valuable, with consistent mentor guidance, hands-on exposure to security monitoring processes, and regular feedback. The GRC work also provided useful insight into risk, controls, audit preparation and stakeholder communication.

As an GRC intern, the role was limited in scope and some tasks were dependent on audit timelines and internal processes.

Some genuinely good people below management level.

Since the merger, I found the culture within the Growth team to be increasingly challenging. There appeared to be a strong inner circle among some leaders and long-standing team members, making it difficult at times for alternative perspectives to be welcomed. There was also a noticeable level of turnover within the team, with a number of experienced employees leaving over a relatively short period. This created uncertainty and raised questions about morale and engagement. Communication and decision-making could be inconsistent, and I often felt there was a disconnect between the organisation's stated values and the day-to-day experience of employees. Recognition for contributions was not always consistent, and support during challenging periods could be lacking. I did not feel comfortable raising concerns or challenging decisions, as there was a perception that doing so could negatively impact career progression or performance discussions. In my experience, genuine feedback was not welcomed in a constructive manner.