Pros
Not found. You are told that there are opportunities to grow but their good positions are filled from new hires.
Cons
Too many to list. You are lured to this job with the recruiter that talks about a 2 dollar raise and benefits after 3 months of working (Something that should be given from day 1). DO NOT BE FOOLED because there are many requirements to meet that are not realistic to this type of work. This is a business and they are in it to make money, not give bonuses to the hard work you provide. You get someone that will watch and micro-manage you as soon as your numbers fall below what they like even if it's not something you can improve due to the type of call you have. If you want to feel like a slave while they time your every move then go ahead and apply. They will accept anyone that had a customer service position, and don't even need any healthcare background.