Fantastic first month - Customer Experience Specialist Casper Employee Review

5.0
2 Oct 2015
Recommend
CEO approval
Business outlook

Pros

The interview process was incredibly thorough - I got to feel as much like I was interviewing the people who I spoke with as I was being interviewed. Everyone is friendly and able to help new hires with providing information and advice. It's very clear that it matters to the higher-ups that employees are happy as well as that the company is successful - those two things are clearly closely tied at Casper. Benefits and perks are great, and work is engaging and challenging in the right ways - plus, it's a really fun environment.

Cons

Some communication can occasionally get a little lost in the shuffle at first between the New York and Los Angeles office, but it all gets sorted out a bit quickly. As a young, quickly-growing startup, changes are pretty common, but nothing that's too difficult to catch on to quickly if you don't mind being adaptable.

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Casper Response
5y
Thank you for sharing your experience. We’re so glad to hear you enjoyed your time at Casper

Explore other reviews about Casper

5.0
18 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Nice people and pay is good

Cons

Not many other than working holidays

2.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The WTC office is nice

Cons

Most recently Casper moved to a 401k plan that is highly restrictive. It doesn’t allow selecting individual funds to build portfolio, and the funds selected have extremely high cost ratio. Looks like an extreme and desperate measure to save on admin overhead. Also, every year Casper discounts gets deeper and more frequently. The ads are boring and monotonous. Look at Casper a few years back and what it looks like now.

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