Pros
Salary can be quite good in specialist roles. although there a piece to pay.
Cons
They are just horrendous. Unprofessional with customers, lack of training, no interest in your customer service skills, they all about money and are very defensive. You can't apologise to customers unless absolutely necessary and they avoid goodwill at all costs, making your job very difficult. They are just a dodgey company all round, barely heard from my actual manager at all, didnt have a clue what I was doing. Was sent home with a laptop on the first day despite being told I'd be in the office for a few weeks first for training. They said only people who live in Blairgowrie can work in the office during lockdown and yet certain people in my team living in Perth were in there throughout. Holidays include bank holidays and are less than most places. Training was watching videos of how to migrate from one of their old systems to another. I wish I'd listened to everyone's advice before joining and properly checked the reviews.