Pros
My coworkers were awesome! I can't say enough good things about them. We had a certain camaraderie that you don't necessarily see at all call centers. I like that there was some emphasis on humor and fun, even though the work was extremely repetitive and not at all intellectually challenging. I used to challenge myself to sound as natural on the phone as I possibly could, trying to disguise that I was reading from a script. I managed to sneak reading material in there but for the most part I didn't have more than 15 seconds at a time to read. I figured I didn't want to waste my mind just sitting there. I appreciated the bottled water they had there, too, and the bread.
Cons
I got very thirsty there, and sometimes, really really hungry. One day they sent out some threatening popup saying we couldn't leave our chairs or put ourselves into pause, because, as the popup said, "We are watching you." I honestly had to go to the bathroom and didn't know what would happen if I got up and went, so I sat there till I couldn't stand it anymore, and then, finally, there was a break in the constant calls that came in. Mostly, I disliked the way our supervisor treated us. There were many complaints that I overheard that validated how I felt. She often treated us like we were stupid. She was bossy and abused her power, and I also found her cold-hearted and lacking in human empathy. I began to resent this more and more. I tried complaining a couple of times but that did not stop her. I'm thinking maybe she had some quota she had to fill, but I'll never know. She used to chastise me and demand, "Get back to work," when as far as I knew, I was hardly taking any breaks at all. Another thing that bothered me was that the job did not challenge us very much, not intellectually, anyway. We were not given a chance to exercise creativity or do anything innovative. I heard, "Stick to the script" a lot. Sameness and blind obedience were praised. Original thinking was not. I was thinking at first I should aim to move up in the company, but after a while I just did not admire the management very much (with some exception). I didn't want to be bossy like them. I didn't want to be so negative and condescending. They were very nitpicky with some of us, and at the same time, others got away with awful lot. There were people there who did not work for the entire shift, not that I could tell. There were days that people were taking call after call, while management stood around and gossiped. After a while I started listening on to their conversations. I realized they really weren't working! The dress code was enforced only if they felt like it. It was hard to keep following the rules when you saw the management regularly breaking them. I actually have to recover from this experience a bit. It was harmful to me to get bossed around like that, and I had a hard time with the power inequity and inconsistencies.