I love coming to work but... - Customer Success Lead CentralReach Employee Review

4.0
11 May 2022
Recommend
CEO approval
Business outlook

Pros

I absolutely love coming to work. I want to make that clear. I love how flexible it is at CR. I love learning new things, and the experiences that CR allows me to experience.

Cons

I often feel insignificant to my management. I wanted this job because I wanted to grow with the company but I don't feel like I have the opportunity to.

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CentralReach Response
4y
Hello. Thank you for your positive review. We encourage you to reach out to your manager or a member of our leadership to discuss internal growth opportunities. We are always here to support the growth of our team.

Explore other reviews about CentralReach

5.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing Culture Management is top tier

Cons

Benefits are good, but kind of weird since it Aetna's network via a third-party company named Allied. When it works, awesome, when it doesn't, it's a pain.

1.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Both of my direct supervisors were amazing people and mentors. I supported amazing ABA organizations.

Cons

I earned President's Club three consecutive years and consistently performed at a high level. Despite this, I never received a merit-based raise or cost of living adjustment during my tenure. Additionally, my commission plan was chipped away at each year in what felt like a deliberate effort to put more money in the company's pocket and less in mine. I worked a two-week notice in which I professionally handed off accounts that I supported and every opportunity I was actively working. I exited in good standing. When asked for candid feedback during my exit interview, I gave it transparently and professionally. My feedback was critical of senior leadership and revenue operations, and I stand by every word. Following my departure, a finalized commission statement was issued to me reflecting the full amount earned. Just over a week before payment, that amount was reduced via a clawback that, historically, would not have been applied when examining it against similar circumstances. In my opinion, this felt less like a contractual matter and more like a direct response to my exit and the feedback I provided. If you're considering a sales role here, get everything in writing and document every compensation communication, then double/triple check to ensure you're getting what you're owed.

2
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CentralReach Response
1w
Thank you for taking the time to write a review. We wish you all the best.
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