Tone deaf - Anonymous employee CentralReach Employee Review

1.0
26 Oct 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people here are wonderful.

Cons

The leadership team saw they could save money by moving us from Slack to Teams. I'm sure this looks great on a financial statement but in practice this transition has been a disaster. Slack was not just a messaging platform for us. Slack held crucial information going back a decade, a portion of which cannot be migrated over to Teams. This vendor who said they'd move stuff obviously overpromised and underdelivered. Since moving to teams all of our jobs have gotten harder. Slack was a core part of this companys cultural identity and it was ripped away to save a couple bucks while it was replaced with an inferior platform. A lot of people across departments feel this way but nobody wants to speak up because the job market is what it is. I am challenging leadership to send out a company wide anonymous survey on this topic. Central Reach has no problem sending out surveys when an award is on the line. I want to see the same thing here.

avatar
CentralReach Response
1y
Hi There. As a follow up to the email our COO sent late yesterday, I wanted to acknowledge your frustration and apologize for any disruption the transition from Slack to Teams has caused you and the rest of the CentralReach team. The intent behind the transition was to improve collaboration and streamline communication under one integrated platform. As you are aware, we are working to resolve any outstanding issues and I encourage you to speak with your manager or our COO directly about any missing data that is impacting your productivity during the day.

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5.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing Culture Management is top tier

Cons

Benefits are good, but kind of weird since it Aetna's network via a third-party company named Allied. When it works, awesome, when it doesn't, it's a pain.

1.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Both of my direct supervisors were amazing people and mentors. I supported amazing ABA organizations.

Cons

I earned President's Club three consecutive years and consistently performed at a high level. Despite this, I never received a merit-based raise or cost of living adjustment during my tenure. Additionally, my commission plan was chipped away at each year in what felt like a deliberate effort to put more money in the company's pocket and less in mine. I worked a two-week notice in which I professionally handed off accounts that I supported and every opportunity I was actively working. I exited in good standing. When asked for candid feedback during my exit interview, I gave it transparently and professionally. My feedback was critical of senior leadership and revenue operations, and I stand by every word. Following my departure, a finalized commission statement was issued to me reflecting the full amount earned. Just over a week before payment, that amount was reduced via a clawback that, historically, would not have been applied when examining it against similar circumstances. In my opinion, this felt less like a contractual matter and more like a direct response to my exit and the feedback I provided. If you're considering a sales role here, get everything in writing and document every compensation communication, then double/triple check to ensure you're getting what you're owed.

2
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CentralReach Response
4d
Thank you for taking the time to write a review. We wish you all the best.
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