Pros
The office is in a great location and is a very cool and visually inspiring space to work in every day, though it can become a bit cramped at times. Coworkers are talented and cool, and it can feel like a real cohesive team on good days. You will gain a lot of experience, by nature of the fact that the lack of structure demands you work above your title and outside of your job description. Very flat hierarchy can allow for growth if you are in the early stages of your career. If you become a favorite of the founder, you can basically move into any role you desire. Cool cultural events if you can attend, unlimited vacation days if they are approved, and monthly allowance for gym memberships are a nice perk. The creative is usually quite good at the end of the day and can be great for portfolio/resume building.
Cons
"Style and Substance" is an agency motto here, and unfortunately there is much more of former than the latter to be found. Sleek office design, trendy employees, and the occasionally cool clients are seductive. But be warned that this agency is overall very demanding and very challenging to work for. There is little respect for employees' time, efforts, or personal lives. They will use you up, burn you out, then drop you when it suits them. The best way to succeed here is to get in with the founder, who is more of an additional obstacle to work around than a leader. From the top down, the organization is poorly handled. "Upper management" does not have the experience to create a functional workplace - as a result, one can never expect what each day has in store for them besides frustration. Resources are delegated to whatever project upper management decides to prioritize each day. The staff is already far too lean for the work required, so most days are overwhelming and inefficient. Late nights, weekends, and holidays are accepted as totally normal working hours. Added to this is the severe bottlenecking at the top, with constant drastic last minute changes directed by the founder with little time to carry them out. The culture is a bit surreal and very specific. There is an obsession with luxury and fashion that permeates throughout the agency. The "cool" factor fades quite quickly once you are fully immersed. Colleagues are talented and nice, but there is a clear social hierarchy complete with cliques very reminiscent of high school. Favoritism is rampant, stemming from the founder, and his immaturity and erratic nature are a constant disruptor and stressor in the workplace. Upper management will always be willing to cut ties whenever convenient for them. There are little to zero standardized processes in place, and the workload becomes more unmanageable and directionless. Employees are not set up to succeed, and are scolded for the inevitable mistakes and failures that follow due to lack of support. Even weekly agency check ins are inefficient as no major issues are addressed, with only short term solutions provided. There is a general acceptance of chaos and last minute rush, and the expectation that everyone adapt to such a manic work environment is unfair and toxic.