Has potential to become a great place but requires work - Anonymous employee Chapman Freeborn Employee Review

3.0
22 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most people here are great to work with, and the work life balance is one of the real positives. Refreshing to have a new CEO and Advisor to the Group.

Cons

While there are many good people here, it’s noticeable that a number of strong performers continue to leave, and morale feels low across several areas. The current COO is clearly trying to make a positive impact, but there are gaps in empathy, communication, and the level of leadership experience needed at this level. When long‑standing employees who have consistently delivered are suddenly told by certain senior managers that they ‘know their job better than them’, without listening or showing respect, it naturally creates frustration. Relying on positional authority rather than collaboration or expertise creates an environment where people feel undervalued and unheard. This is an issue that needs attention before it causes further disruption to a company that has historically been a great place to work. There is also an ongoing sense of job insecurity, with yearly restructures creating the feeling that redundancies are always around the corner. Unfortunately, it sometimes appears that certain managers are unbothered by the anxiety this creates, which only damages trust and culture further.

Explore other reviews about Chapman Freeborn

5.0
11 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Fast paced, Networking and communicating, dealing with clients Cargo specialist Travel

Cons

Unusual hours, Unfixed schedule, Unfixed compensation, No room to move up. Broker-based

1.0
3 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexible - Travel Opportunities - Hybrid Model

Cons

If you have another offer, I would suggest go there. This company is undergoing frequent changes and reorganizations. They are currently in the middle of another one. - High turnover: Many employees are pushed out or resign due to constant leadership changes. - Resistance to change: The company refuses to modernize and blocks rebranding efforts. - One size fits all: Every region must operate the same, including providing brokers with incorrect or incomplete materials in an effort to keep it global - Disorganized structure with poor long-term vision and strategy. - Communication is consistently poor across all departments. - Constant budget cuts and slow processes. - Training is inadequate, especially since the training team has left. - Insufficient support: Teams lack the tools and resources to do their jobs, an issue ignored for years. - Some managers are in different countries with large time differences and are not trained on local policies, causing delays or problems that fall on employees. - Management is reactive: Ideas are rarely listened to until a problem escalates. - Employee concerns are often only addressed to minimize company risk, rather than solving root problems. Once they detect there is no risk, the concern is ignored or minimized. - Most new ideas are rejected outright. - Sick leave policy exists but is penalized; managers may expect employees to work during recovery days. - Problems are rarely addressed at their root; issues are treated superficially. - Heavy workloads - Unclear communication about structure - Lack of clear, specific feedback - Projects from upper management don't have ultimate follow through or meet deadlines.

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