Pros
Free coffee, free cereal in the morning, and Thursday free lunch. Some truly bright colleagues to work with.
Cons
Working here as a middle manager is a unique experience as you’re sandwiched between leadership that operates without a visible strategy and a constant downward pressure to hit KPIs that are seemingly spontaneous and feelings-backed. Deadlines and objectives are handed down from the top with little context or rationale, and questioning them is not something that ends well for your career. Town halls and all-hands are regularly filled with people celebrating AI vibe-coded projects while proudly admitting to not hitting their own KPIs by a country mile. It is fascinating to watch, truly. This is a private equity backed business, and that reality shapes every decision made here. Long-term planning and building genuinely useful products for trade or consumer members takes a back seat to short-term revenue extraction. People with good intentions and a real desire to build something meaningful for members have tried, but that approach tends to get you managed out rather than promoted. If you are someone who thrives in a top-down environment, doesn’t need strategic clarity, and measures success purely by revenue metrics regardless of customer or employee impact, you will fit right in. For everyone else, go in with your eyes open. Easily the worst experience of my 12-year career.