Not as good as it sounds - PCP ChenMed Employee Review

Dear PCP at ChenMed: I recently read your review and I am sorry your experience with us has not met your expectations. As Chief Medical Officer, your feedback struck a chord in me. It is true that we ask a lot of our PCPs. Taking responsibility for patient outcomes is a much different approach than what we were taught in medical school and it is not for everyone. And our patients are typically sicker than most after years of being marginalized and neglected by society. We believe, however, that our approach creates a win-win scenario for both our patients and our clinicians. Our patients live healthier, more fulfilling lives, and our doctors benefit from the opportunities that a successful outcome-based care model creates. One of those opportunities is partnership. It is true that we adjusted our partnership metrics after we determined that they were too low. We also adjusted the metrics to allow any clinician to qualify for partnership. While I can understand why you feel the way you do, we believe high-performers will have no trouble qualifying under the new metrics. We do not expect providers to schedule their own patients. Each provider has a Care Team responsible for scheduling. I’m going to investigate your claim further. If there is high turnover in your center, we must do a better job of 1) hiring people who can excel in our outcome-based environment; and 2) ensuring training covers role clarity and who someone like you can turn to if they are unsure what they can delegate to their teams. Thank you for your feedback.