Fantastic from the start - Member Support Specialist Chess.com Employee Review

5.0
20 Jul 2021
Recommend
CEO approval
Business outlook

Pros

- memes - flexible hours - amazing team to work with, very supportive and friendly - interview process was great from the start. Quite thorough and they were patient with me - You get to learn a lot and you work with some wonderful people

Cons

- some of the work is a bit repetitive (not a con for me personally though, I tend to enjoy it a bit more that way)

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Chess.com Response
4y
Thank you for taking the time to share your thoughts about us on Glassdoor! Job seekers regularly visit our profile here to try and get a better understanding of what it's like to work for us, so your feedback is very valuable. I love everything you've mentioned under 'Pros', as this really speaks to the culture we have and want to sustain as our company grows. Positivity, flexibility, and openness are our core values and support for those starts at the top. Your point about repetitiveness is noted. In the past, our flexibility has allowed team members seeking job enlargement to do so without putting pressure on those who wish to remain specialists to venture outside their comfort zone. As we work to further define the roles within our teams, we can do more to encourage professional growth for those who feel the same way and are wanting more. If you want to discuss anything any further, or have advice for management in the future, please don't hesitate to reach out. I am always glad to meet and continue the conversation. -- Brendan

Explore other reviews about Chess.com

5.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Generally relaxed work culture - Incredible flexibility due to remote work - 99% of people here are good people and fun to work with - Interesting though still niche product - Seeing incredible growth in recent years

Cons

- Below market pay (they are working on this) - Lack of clear strategy at times, feels reactive - Senior leadership hired externally has generally been terrible, with a couple exceptions (need more internal promotions/growth) - Lack of solid retention incentives for top talent (though this is slowly improving, a bit late however)

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic culture and work life balance. The company treats you with respect and positivity. Couldn’t be a better work environment.

Cons

Pay is not up to industry standards

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