Toxic Environment – Look Beyond the Facade - Business Manager Chewy Employee Review

1.0
16 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Employees can bring pets to work (with limitations), and there are discounts on company products.

Cons

If you value growth, recognition, and a healthy work culture, look elsewhere. The company projects an image of caring, but internally it is toxic—employees are undervalued, knowledge is hoarded, and favoritism dominates promotions and decision-making. The culture is becoming increasingly homogeneous, with hires and leadership heavily skewed toward former Amazon employees, pushing the company toward an “Amazon-wannabe” environment. High turnover among top talent is common, and leadership is often seen as performative rather than supportive. Employees across all business areas, especially Fulfillment Centers and Customer Service, are exploited, with little reflection of growth or support for their development. Compensation is not competitive, stock options require long tenure to be meaningful, and severance is limited. P Overall, the culture is toxic, and your contributions may not be appreciated. Approach with caution.

Explore other reviews about Chewy

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

You can work from home if you live within 100 miles of the pharmacy location in Louisville, KY

Cons

Management is a revolving door, workload is heavy, and metrics can feel unattainable.

4.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

I am very happy in my role and grateful for the growth I have experienced over the last four years. Selling pet insurance has helped me become more confident and skilled in sales, communication, and customer support. I truly enjoy helping clients understand their options and feel supported when making decisions for their pets. I also value being part of a team where I can support my teammates and take on tasks that contribute to the overall success of the department. I appreciate the opportunities I have had to grow, improve, and make a positive impact in my role.

Cons

I would appreciate more alignment between daily responsibilities and the core expectations of the role. Some of the additional tasks assigned do not directly connect to pet insurance or sales. These tasks have impacted my overall adherence and metrics. I understand the importance of supporting business needs, but I believe it would be beneficial to reevaluate this process so that agents can remain focused on the responsibilities that best support their role and performance expectations.

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