6 Sept 2021
Chisholm Hunter Response
4yDear former manager,
While we are disappointed that you didn’t enjoy your time with us, it is our understanding that Glassdoor is a platform for posting genuine reviews backed with facts. This review is untrue and has been flagged as such with Glassdoor to ensure that readers are not misinformed by your comments here, which enjoy the veil of anonymity provided by Glassdoor. These concerns have at no point been raised with our HR team. Nevertheless, we are open to receiving specific feedback from you.
If the environment was as you portray, it would be unlikely that we would have the length of service that we have – we have many colleagues with over 10 years’ service in the business.
We do not have colleagues who frequently vomit or cry in the office with anxiety and, this is an outrageous accusation. As a family business we a well-established track record of being incredibly supportive and compassionate with colleagues who have experienced health issues either themselves or within their families. We also fund free for all colleagues, confidential access to two independent counselling services, including one which specialises in mental health issues as we are very aware of the impact of the recent pandemic on colleague’s wellbeing. In addition, as a business, in the last year, we have also funded a Mental Health First Aid course and Mental Health Awareness Course for colleagues and are currently awaiting dates from the college. This is all factual examples of how we support colleagues in the workplace, even where they are experiencing challenges outside of work.
We expect our employees to work within their contracted hours. As with any business , there are occasions when overtime occurs, and it can be claimed and paid.
The allegation of us enforcing full office working is also untrue as is the allegation that no cleaning materials were provided. In addition to the provision of masks, screens and santiser we have an external cleaner who comes into the office several times a week. Cleaning materials are freely available in our stockroom. We have always had and maintain a full COVID health & safety plan in place. Throughout the Covid pandemic, and still to this point, we have colleagues work from home when and where possible, following the Government guidance. Full office working hours were never enforced.
Chisholm Hunter came out the pandemic stronger and healthier and we are expanding our business. This would not have been possible if as you said that the company has no leadership. We now have a strong e-commerce team operating under great stewardship that is dedicated to brand positioning. Your comments on brand positioning undermine our colleagues’ (and your previous colleagues’) hard work and it is also untrue.
For the avoidance of doubt, the Directors and owners of the business contribute to the costs of tea and coffee supplies monthly and cleaning materials are provided by the business in addition to a cleaner. The business has also provided full office lunches in recognition of the support of colleagues and to welcome back to the workplace. We are unclear on what additional expectation there is.
We are proud of our track record of diversity and inclusivity. Our core values are HEART, Honesty, Excellence, Accountability, Respect and Teamwork. These values stand the test of time and they are not 80’s value as you stated in the review.
We wish you the best in finding future employment.
Thank you