Pros
Company used to be full of incredible people. Mangers were compassionate, helpful, leaders of the industry. Customer service was the topmost priority, at any cost. Atmosphere was very familial and welcoming. Some incredible people worked here, great leaders, great team members. The brain-drain is real.
Cons
This company has changed completely. They left lower level managers alone for the most part, but shook up the top levels entirely. This way the employees didn't spook at sweeping changes as easily. Lower level managers seem way more stressed out, and they are all losing their offices in favor of a "flat management" style, where only VPs get offices now, everyone else is relegated to a cube. It's all about metrics now, a complete meritocracy where being a cutthroat jerk is rewarded.