A company that simply doesn't care - Floor Staff Cinemark Employee Review

2.0
19 Dec 2017
Recommend
CEO approval
Business outlook

Pros

- You get discounted concessions before, during, and (30 minutes) after your shifts. - You can see free movies/and or get guest passes to other Cinemark theaters. - After you've been working at a location for a few weeks with good work ethic, your schedule can become very flexible and your request-offs will be honored more often. - You can learn a lot about how to a handle stressful work environment and how to stay calm during very, very busy work days. - You get 1.5x your hourly salary on Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.

Cons

- There is an unbelievable amount of favoritism between management and floor staff, and I say this after having worked at two locations in two different states. Some employees are quite literally "shunned" by many members of the staff. - Location dependent, the bulk of the management staff are 18-25 year old college students. This becomes a problem when those that are supposed to be taking on a leadership roll aren't as mature as, say, a mid-30's or older adult with more life experience. - Not only at Cinemark, but at any movie theater establishment in the United States, unless forbidden by state law, movie theater employees are EXEMPT from overtime pay. You can, and most likely will, be scheduled to work well over forty hours in a week at times, and you just get your regular hourly salary. - There is an overall lack of respect for the employees. Maybe it's the high turnover rate that causes managers to simply disregard the feelings of their employees, but Cinemark simply does not care for the overall well-being of its staff. You will be overworked, verbally abused by customers, be asked to stay for many hours after your scheduled shift is to end, and nothing comes of it. -The pay is dirt cheap, the raises are at maximum $0.30. -There is no company culture. You are simply seen as a robot that cleans theaters, serves popcorn and soda, and lets customers stomp all over you.

Explore other reviews about Cinemark

5.0
11 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

So fun great team and perks

Cons

Little pay but makes up for in fun

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Most of my coworkers and assistant managers were great. I connected with a lot of them and some of my shifts were more pleasant because I got to talk with them.

Cons

Higher management and other assistant managers will punish you for the smallest or no reason at all. You can be a hard worker, greet everyone with a smile, have other assistant managers who actually work with you try to vouch for you, and they will still give you a written warning for something silly. I also got to my shifts on time in the morning, and I would clock in late because management would keep all points of entry locked with very little barrier to communicate to them the doors need to be unlocked. The one time I asked them to alter my timecard I was told it is timecard fraud for them to manipulate it on their end, which is ridiculous. They will give you a PCR if you are standing around on a quiet day for 2 minutes while your station is clean but not fix the fact they are committing wage theft, which is illegal. I recently filled out the Voice of Cinemark survey which is filled out on company time and is supposed to be anonymous, but an assistant manager was in the room the whole time I was filling it out. There are a lot of issues with the Cinemark in Walnut Creek. There are plenty of great, hard-working people I had with me on my shifts. However, I quit because the issues I stated have been longstanding ever since I started working there and have never been resolved, even though I offered solutions for certain problems. Other people, including assistant managers, told me they are sick of this treatment as well and are leaving. Practically everyone I knew at this job had issues that frustrated them constantly, so please do not work here.

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