This company needs to work on the well-beings of their employees - Anonymous employee Cinemark Employee Review

3.0
20 Jan 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Free tickets and 50% off on all concession items - Relatively chill depending on which managers are working - Lots of friends to make - Morning and late night shifts were the easiest when GM wasn't there

Cons

- Extremely toxic and hostile work environment - The GM and two other managers treated employees poorly, and actively tried to find ways to fire employees they didn't like - When issues came up, no one did anything to resolve it - A LOT of drama between employees and management to the point where it was ridiculous - GM mocked and belittled employees on their mental health issues and even made insensitive comments about mental health - Not sure how it is at other locations, but at my location, the customers were rude and hostile, and we'd be calling the police often

Explore other reviews about Cinemark

5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Super chill job to work at

Cons

The hours can fluctuate heavily

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Most of my coworkers and assistant managers were great. I connected with a lot of them and some of my shifts were more pleasant because I got to talk with them.

Cons

Higher management and other assistant managers will punish you for the smallest or no reason at all. You can be a hard worker, greet everyone with a smile, have other assistant managers who actually work with you try to vouch for you, and they will still give you a written warning for something silly. I also got to my shifts on time in the morning, and I would clock in late because management would keep all points of entry locked with very little barrier to communicate to them the doors need to be unlocked. The one time I asked them to alter my timecard I was told it is timecard fraud for them to manipulate it on their end, which is ridiculous. They will give you a PCR if you are standing around on a quiet day for 2 minutes while your station is clean but not fix the fact they are committing wage theft, which is illegal. I recently filled out the Voice of Cinemark survey which is filled out on company time and is supposed to be anonymous, but an assistant manager was in the room the whole time I was filling it out. There are a lot of issues with the Cinemark in Walnut Creek. There are plenty of great, hard-working people I had with me on my shifts. However, I quit because the issues I stated have been longstanding ever since I started working there and have never been resolved, even though I offered solutions for certain problems. Other people, including assistant managers, told me they are sick of this treatment as well and are leaving. Practically everyone I knew at this job had issues that frustrated them constantly, so please do not work here.

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