Overworked and underpaid - Customer Success Manager (CSM) Cision Employee Review

Good environment and people, great benefits, interesting work.

Anyone working night shift will see challenges related to that, but the work is interesting.

Decent work life balance, some good teammates who care about each other and the company makes payroll on time (for most people)

The executives can’t stand each other and can’t make decisions, so the rest of us were left running in circles. Revenue has declined every year and it keeps getting worse. We had at least 4 layoffs a year and they never communicate them — one day your coworkers just don’t show up. Everyone is constantly looking over their shoulder. The best people have already left because they see the writing on the wall. The products aren’t good and aren’t getting better. They keep talking about Nexus but no one knows what it means or who even wants it. Numbers change depending on who’s presenting them and why. There’s no consistent story on targets internally, which makes it impossible to plan or prioritize anything. PE ownership and puppets in the C Suite meant that every decision gets filtered through “what does this look like for the exit” rather than what’s actually good for the business or the people in it. Compensation hasn’t kept up, especially after layoffs when your workload doubles and nothing changes in your paycheck. No real investment in development either. Bottom line: you’re a headcount, not a person. And they manage by spreadsheet not logic.