How did it get this bad? - Commercial Loans Spread Analyst Citizens Employee Review

1.0
6 Nov 2025
Recommend
CEO approval
Business outlook

Pros

None that aren’t bare minimum expectations from an employer like 401k match and health benefits.

Cons

-Some of the worst management I’ve ever seen -Colleagues who refuse to develop their skills and learn. I work with seasoned colleagues who don’t have basic grammar and Excel skills. If you show that you have any skills that are beyond beginner level, you just get more work with no benefit. -Consistent layoffs, so you never know when you’ll be next. Whoever is in charge of the layoffs also doesn’t review who they’re firing and how that will affect your team, leaving multiple groups without their strongest person. -Below industry standard pay, no bonus, and no possibility of salary negotiation -Antiquated ideas of “we’re a family!” and the push to be in office despite there being no necessity -My manager’s Team status will show as “away” for most of the day but god forbid I need to take a half day to go to the doctors. -Upper management is so terribly out of touch with reality it’s sickening to receive any sort of communication from them. -Our “HelpDesk” is an absolute nightmare and getting any assistance from IT is migraine-inducing. Doesn’t help that there are constant IT issues as a result of incompetence

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Citizens Response
7mo
Thank you for taking the time to share your feedback. We're sorry to hear you are not enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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