Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged employer

      Citizens reviews

      Abusive Company - Universal Personal Banker Citizens Employee Review

      1.0
      22 Apr 2017
      Universal personal banker
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, diversity, good colleagues, trainings, good customers, nothing else worth writing, the rest is a complete nightmare, and emotional stress

      Cons

      I don't know where to begin, let me just say don't even consider...insensitive, liars, false promises, pressure, no life balance, nothing is ever good enough they always remind you of how the branch is failing, which brings everybody down, people with no experience get paid $3 more than employees who have been there, and work hard, & are treated like slaves. No recognition of hard work, even if you exceed your goals your not good enough. I have reached out to HR many times, and nothing gets done. Stay away from this company or you will be going into work every morning with stress, then taking it home with you.

      avatar
      Citizens Response
      9y
      We’re disappointed to hear that your time at Citizens has been anything less than rewarding. We’re committed to ensuring that we provide a work environment that makes all of our employees feel valued, both current and previous, and that they feel empowered to share their honest feedback. We’d like to work together to sort this out. Please contact our HR Service Center 1-866-472-8234 or if your prefer to remain anonymous we have Right Call 1-877-495-4727.

      Explore other reviews about Citizens

      5.0
      24 Jun 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

      See reviews by: Helpful|Rating|Date|All
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      Citizens reviewsCitizens Universal Personal Banker reviewsCitizens review