Good Company - But Stuck in 3 to 4 Years of Sr. Mng Turn over that is stunting their Growth - Principal ARCHITECT, VICE PRESIDENT Citizens Employee Review

2.0
13 Dec 2013
Recommend
CEO approval
Business outlook

Pros

Good People to work with Good amount of Vacation time A lot of remote/work from home opportunities

Cons

IT System Landscape is very dated 20+Years old in some cases. This makes implementing change a Challenge. Recent Out Sourcing of work to Accenture has failed and left the remaining FTE and Contractors stretched very thin and over worked. It also exposed CFG to a large Gap of SME knowledge as many of the systems are not documented. High Contractor to FTE Ratio makes delivering any change at least 2 times more expensive. Constant Turn over in Sr. Mng and Direction. RBS and the UK government have Stunted their ability to direct change. Recent IPO announcements an cuts in 2104 pressure are beginning to drive Sr. Talent out of the organization.

Explore other reviews about Citizens

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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