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      Citizens

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      Citizens reviews

      Toxic leadership and systemic bullying - Senior Vice President, Risk Management Citizens Employee Review

      1.0
      13 Oct 2020
      Senior vice president, risk management
      Recommend
      CEO approval
      Business outlook

      Pros

      Hopefully you read this in time to help make an informed decision on employment. Used to be better in past, but can’t be an individual with integrity and advance.

      Cons

      Leadership exists solely to protect their own jobs and creates a toxic culture. If you are talented, motivated and intelligent, then look elsewhere as you will be a threat to “leaders.” Cronyism and “diversity” replace morals and integrity. Turnover is rampant, while HR desperately tries to paint a happy picture and either incapable of fixing or content to cover up. 4 new directors in 1.5 years. Constant regulatory scrutiny because unqualified leaders always changing program and just protecting themselves. Just a matter of time before shareholders realize extent of hypocritical and turnover.

      avatar
      Citizens Response
      5y
      Thank you for taking the time to share your concerns. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please be assured we have very strict policies against harassment of any kind, investigate all allegations and take appropriate actions based on our findings. We strongly encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can further discuss and look into your concerns.

      Explore other reviews about Citizens

      5.0
      13 Jun 2026
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Plenty of opportunity and great culture

      Cons

      A bit spread out geographically odd

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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