Decent company with supportive management - Anonymous employee Citizens Employee Review

3.0
28 Apr 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay is fair, and they give great consideration to work experience in lieu of a completed formal education. Upper Management tries to be available and supportive of growth measures in the branches.

Cons

I've been gone for 2 years now, and from what I understand, there have been changes for the better. But, during my employment, the sales goals and treatment for smaller branches in rural and suburban areas was really rough, nearly impossible to attain. Bonus scales looked great on paper, but couldn't be reached, even for the most competitive over-achievers. Products and services were not as attractive as competitors. Changes from Upper Level Management were constantly being implemented without careful consideration or preparation. It was always painfully obvious how quickly and whimsically decisions were made, and the front line at the branches constantly looked like the fools, and had to take a lot of abuse from disgruntled customers over it.

Explore other reviews about Citizens

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

See reviews by: Helpful|Rating|Date|All