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      Citizens

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      Citizens reviews

      BM Role - Bank Manager Citizens Employee Review

      2.0
      4 Oct 2021
      Bank manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay, and the relationships you built within the company and the customers in the community.

      Cons

      It’s never good enough. They tend to favor men, never got lunch breaks. They are a high pressure bank, they are only in it for the profits. They don’t care if you have 4 checking accounts else where, they need you to open one for them. They want tellers to probe the transaction so we can get in there business. They want customers to use their crappy ATM’s instead of the teller. They make you call the same customer over and over and then switch it to a different branch so they can do they same thing. They have turned into the Macy’s perfume counter sales. The online banking experience is by far the worst on the planet. My advise is to run!

      avatar
      Citizens Response
      4y
      Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please consider contacting the HR Service Center at 1-866-472-8234 to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      24 Jun 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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