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      Citizens

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      Citizens reviews

      Most Unethical Bank. - Advisor Citizens Employee Review

      1.0
      27 Apr 2022
      Advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      There are no pros to working here

      Cons

      The worst company I’ve ever worked for. Unethical behavior is rampant and upper management turns a blind eye to it. Regional directors steal business and clients from the other segments. When unethical behavior is escalated or proof is provided nothing is ever done to hold those leaders accountable. The regional directors collude with their managers to sweep stuff under the rug. When leadership is asked a direct question about these issues they will never give a straight answer. Lines of business fight against each other because the segmentation rules are not enforced. It’s impossible to do business here which has resulted in a mass exodus from all wealth platforms. The technology is terrible.

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      Citizens Response
      4y
      Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      24 Jun 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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