Was undergoing significant overhauls to both digital platforms and workforce during my time with the company. Had a new market president or other similar higher-up person seemingly every month. Incentive plan and how we were evaluated for quarterly bonuses changed multiple times in my one year with the company. The company was phasing out the old digital way of doing things and introducing new platforms for account opening/ customer interaction that ended up doing more harm than good many times, as they ironed out the issues that always arise with new technology updates. Extremely sales-focused with lofty sales goals and the expectation that you attempt to sell a product or service to each customer you interact with. "Cold" calling to existing customers is expected for about 4-5 hours a week. If you enjoy sales jobs, this is the job for you. Also have a few questionable practices like auto-renewing CDs for an extremely low APY that was usually less than 0.75% APY if customers do not renew them within the 10-day grace period. If the customer wanted to break the CD that auto-renewed for a super low amount they would be charged a $50 fee AND forfeit all interest accrued to that point on the CD. This led to quite a few unpleasant customer interactions as they understandably expressed their displeasure with that practice.
