Pros
MultiPlan offers paid training, summer hours (done 2 hours early every Friday from Memorial Day to Labor Day paid), excellent insurance, decent PTO, generous absence policy, semi-casual dress policy (when in office), supportive leadership, ability to switch roles after 9 months with the company. Callers are pleasant for the most part, upset callers are rare. Up-to-date hardware & software.
Cons
With summer hours, if using PTO on a Friday, you still have to use 8 hours of PTO to take the day off. Future PTO cannot be scheduled unless you currently have the hours to cover it, and PTO doesn’t carry over from year-to-year. Also, the added PTO with multiple years with the company isn’t great. No option to buy PTO. Generous absence policy, however if you have frequent absences, it will count against someone seeking promotion or when “life happens” which can be tough for parents. Leadership tends to be more supportive of those who tow the line. There is no bereavement policy which can be traumatic & challenging if & when a loved one passes which leads to a serious lack of moral. Concerns regarding confidentiality when disclosing personal information to some leadership & training staff. The business model is complex. Many “members” have no idea who their insurance is through, how to use it, what their benefits are, etc. disheartening to know Multiplan doesn’t do more to educate insurance companies & providers to avoid member confusion & dissatisfaction.