ClearGov: a story of what once was - Anonymous employee ClearGov Employee Review

1.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Anything good is in the past.

Cons

Where to begin. The best part of working at ClearGov was always the people and the culture. Compensation was never the company's strongest selling point, but the culture was strong enough that many employees chose to stay. The company was acquired by a private equity firm and merged into Gravity while retaining the ClearGov name. It would be inaccurate to describe this as ClearGov being acquired by a competitor. As a whole, ClearGov employees had never even heard of Gravity prior to the merger. Unfortunately, we all learned what Gravity is. Following the merger, it became clear that the new leadership team had a very different approach to running the business. Within roughly two months, around 40 employees were laid off. Leadership described the move as eliminating "fake roles." The annnouncement ended with a subtle threat that this isn't the only round if layoffs, and we must work hard. Regardless of the reasoning, the impact on the organization was immediate. Morale dropped, trust eroded, and the culture that had defined ClearGov for years disappeared overnight. The layoffs continued, and everything had continued to degrade. What made ClearGov great is gone. If you're looking for a temporary role while searching for a longer-term opportunity, ClearGov may serve that purpose. If you want an accurate picture of what it's like to work there today, I would recommend sorting reviews by "Newest." The older reviews reflect a very different company than the one that exists today. Culture? A shadow of what it once was. People? Many of the individuals who made the company special are no longer there. If you're considering joining, go in with a clear understanding that the company has changed dramatically since the merger and that the employee experience today differs significantly from the one reflected in its historical reputation.

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ClearGov Response
2w
Thank you for taking the time to share your perspective and for the contributions you made during your time at ClearGov. It's clear from your review that the changes following the merger were difficult and disappointing for you. While we may view some aspects of that transition differently, we respect that your experience was your own. Mergers, organizational changes, and periods of rapid growth inevitably bring challenges. They also require difficult decisions that can impact people and teams in meaningful ways. We recognize that those decisions affect individuals differently, and we never take that lightly. At the same time, we believe it is possible to honor what made ClearGov successful in the past while continuing to evolve for the future. The company today is not identical to the company it was several years ago, nor should it be. Our focus is on building a stronger organization, investing in our people, expanding our platform, and creating even greater value for the local governments and communities we serve. We remain grateful to the many current and former employees who have helped shape ClearGov's journey, and we wish you success in whatever comes next.

Explore other reviews about ClearGov

5.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture to work for. Leadership is experienced and driven.

Cons

This must be five words

2.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great product that genuinely helps local governments. Talented coworkers who care about customers. Meaningful work with a mission-driven customer base.

Cons

Customer Success leadership is overly focused on internal processes instead of customer outcomes. Increasing micromanagement. Declining morale following leadership changes. Less autonomy than in previous years. I worked at ClearGov for several years and genuinely enjoyed my time before the merger. The company had a strong customer-first culture, leadership was accessible, and employees were empowered to make decisions that benefited clients. Unfortunately, things changed significantly after the merger. The Customer Success organization has become increasingly focused on internal metrics, processes, and appearances rather than actually helping customers succeed. A new Senior Manager was brought in whose priorities often seem disconnected from what clients and frontline team members actually need. Instead of coaching, removing roadblocks, or advocating for customers, there is an emphasis on tracking minor details and enforcing processes that add little value. As someone who worked directly with customers every day, it became frustrating to spend more time satisfying internal requirements than solving client problems. Morale within the team has noticeably declined, and many experienced employees have left or are actively looking elsewhere. The people on the Customer Success team are talented and genuinely care about their customers, but they aren't being set up for success. Leadership would benefit from listening to the employees closest to customers and focusing less on unnecessary oversight and more on empowering the team to deliver a great customer experience.

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