Amazing team + fantastic remote culture + challenging, fast-paced work = <3 - Customer Success Manager Close Employee Review

5.0
5 Jun 2018
Recommend
CEO approval
Business outlook

Pros

As one of the newer employees, working at Close.io has been a very unique and positive experience. By unique, I mean that it's not everyday that you find a job that you love, with a team that you look forward to spending time with, at a company that prioritizes continuous truth-seeking, trusting your team, and embracing the ridiculous. By positive, I do not mean that it's not challenging or hard work, but it's the type of hard work that you look forward to waking up in the morning and diving into. The entire team practices what they preach and the culture of the company is very accurately presented during the hiring process.

Cons

If you are new to remote work, I would just encourage you to honestly think about what it would take for you to be successful in a 100% remote work environment. Remote work is a positive in my mind, but it can be challenging as well.

Explore other reviews about Close

5.0
16 Sept 2025
Recommend
CEO approval
Business outlook

Pros

- Amazing culture and people. - The company is stable, bootstrapped and profitable but all 3 founders are still here and engaged. Senior leadership beside founders is also good and together they make decisions that make sense. - Actually good work/life balance. Company gets stuff done and you'll grow without blowing up your personal life.

Cons

- Being pure remote is tough getting started anywhere, but due to everyone being so smart and well-rounded and focus on async remote, it felt especially intimidating at first coming into this environment. But if you do your best it all falls away.

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Close Response
6mo
Thank you so much for sharing! If you're new to a fully remote, async team, it can certainly feel challenging. But we're so happy to hear things became more comfortable as you settled in. Our team is committed to making onboarding feel welcoming and supportive so your feedback really helps us continue improving 🙏🏼
5.0
27 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great product that customers love - Wonderful culture - thoughtful, low ego, autonomous and flexible - Great and talented people - people are smart, eager to help, a mix of tenured people with lots of historical context and newer people brining fresh perspectives and ideas.

Cons

Not really a con, but sometimes being fully remote can make building connections with people outside of your immediate bubble a bit hard. But because Close has been remote for so long (well before Covid) it has done a really good job of making remote work easier - and most people here really love it.

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Close Response
9mo
Thank you so so much for sharing this review! We're happy to have you on the team and hope that you can build more connections as time goes on through our FUN events and team retreats 🤝💚
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