Good - Customer Support Cloudbeds Employee Review

4.0
6 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good flexibility and great people

Cons

Processes and features change and are sometimes not communicated clearly, and daily work is intense.

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Cloudbeds Response
5mo
Thank you for taking the time to share your feedback and for being part of Cloudbeds. We’re glad to hear you value the flexibility and the people you work with, those are aspects we care deeply about and continuously strive to protect as we grow. We also appreciate the candid feedback around communication and workload. As a fast-evolving company, changes can happen quickly, and we recognize the importance of improving how we communicate updates and support teams through periods of higher intensity. This is something we’re actively working on across teams. Thank you for your continued contribution and commitment.

Explore other reviews about Cloudbeds

5.0
1 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This can be a great opportunity for someone who enjoys a high-performance environment. The focus is mainly on prospecting, cold outreach, and closing new business. I’ve improved my skills in running product demos and following up with potential clients. Plus, the technology is solid with interesting features and integrations.

Cons

Success isn’t automatic; building confidence in sales requires persistence and consistency.

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There were occasional internal promotions, which gave people a small sense of hope that staying long enough might eventually lead to advancement.

Cons

• Expectations were unreasonably high, with constant demand to be available at all hours • Work life balance was practically nonexistent due to nonstop requirements • Long, exhausting hours became the norm and pushed employees close to burnout on a regular basis • The constant workload created extreme levels of stress with no real relief or adjustment

2
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Cloudbeds Response
5d
Thank you for taking the time to share your feedback. We’re sorry to hear that this was your experience. While we recognize that individual experiences can vary, creating an environment where team members can grow, collaborate, and maintain a healthy balance remains important to us. We regularly review feedback from our team members and continue to invest in our managers, processes, and programs to support our teams as the company evolves. We appreciate you sharing your perspective and wish you all the best in your future endeavors.
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