Pros
As an SDR at Cloudbeds you are being set up for success. Both the SDM and SDD have many years of hands on experience and know how to lead and develop you into being a quality cold caller, conversationalist and the ability to efficiently qualify prospects. The environment, while virtual is still one where you feel taken care of and valued. Because of the SDMs experience and leadership, you know exactly what you need to do, you know what your goals are, you are consistently checked in on to ensure, one you are doing ok and then two, have the right tools and information to perform. In my opinion from what I have seen and learned from the other Sales departments, the SD team in N. America is probably the strongest because we have the two most experienced leaders, ensuring we feel empowered to succeed. In short, 1. There are regular team meetings, call coaching sessions, and 1 on 1s which only maximizes trust, empowerment and team collaboration. 2. You know where you stand in your performance and how you need to grow. 3. There is an organized flow on what our job is and what we need to do. You rarely feel lost. If you want to start your career in Sales being an SDR at Cloudbeds is a great place start.
Cons
There are a few things here and I'll go from smallest issues to the biggest. 1. there is no tech stipend. You don't have your staff be remote first and then not even provide a laptop or funds to get one. 2. Underpaid. the average SDR salary is between 50 to 55k a year on top of the fact that the average commission split is between 15 to 20%. At Cloudbeds you make 45k and have a 1% commission. The pay and commission structure is very devaluing. I'll take this a step further. When the MM/ISE role (equivalent to an AE position) is the same BASE, that right there makes completely no sense. With that the OTE commission structure is also very bad. I honestly find this to be a very serious issue. When you under pay your employees you are showing the lack of value you have for them. Cloudbeds touts they are People First but when you severely underpay your people you are actually showing how much we are not first. 3. The Sales structure as a whole is not good. The N. American SDM has more Sales and Leadership experience than any of the Regional sales managers combined. 4. This plays into 1 and 2 but when you get a Series D funding for a 150 million and will not put any of that into salaries, commission structure or benefits. You are 100% showing how little you care about or value your people. So saying you are people first but don't show value to them in pay and benefits, you are hypocritical to what you believe in.
