Toxic Environment - Think Twice Before Joining - Anonymous employee Cloudbeds Employee Review

1.0
12 Sept 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great colleagues, remote work, PTO

Cons

I strongly advise potential candidates to reconsider applying to this company. While they promote a "family" culture, the reality is far from it. Employees are often blindsided by sudden terminations, with little to no warning. Here are a few key concerns: Toxic Culture: The company presents itself as a tight-knit community, but the actions behind the scenes paint a different picture. Loyalty and hard work are rarely recognized, and job security is a constant worry. Inequitable Compensation: Salaries are inconsistent, with noticeable disparities based on gender and location. The pay is already below industry standards, and these gaps make it even more disheartening. Ineffective HR: HR is not a resource for employees. In fact, anything shared with them can and will be used against you. Trusting them with your concerns often leads to further issues down the road. Self-Serving Leadership: Management is more concerned with safeguarding their own positions than supporting their teams. Employee well-being is low on their list of priorities. Lack of Diversity: The leadership is dominated by a homogeneous group with little regard for diverse perspectives. This results in constantly shifting priorities, leaving employees frustrated and directionless. In short, this company values optics over genuine care for its employees. While they might shine on LinkedIn or in the media, the reality inside is starkly different. If you’re looking for a place that values dedication and hard work, this is not it.

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Cloudbeds Response
1y
We appreciate you taking the time to share your perspective. Your feedback is valuable, and we are committed to reviewing it internally to continuously improve the team member experience. While we cannot address individual situations in a public forum, please rest assured that your concerns will be thoroughly looked into. Diversity is very important and addressed at Cloudbeds, and we do not tolerate any form of discrimination—whether based on gender, ethnicity, age, religion, sexual orientation, or any other factor. Our HR team is always available to listen and support our team members. We aim for a positive experience for everyone, and we take any concerns seriously. Some of the points you've raised differ from the feedback we’ve received from other team members. In order to assess those differences, we'll continue our internal review processes to ensure we uphold a transparent and respectful work environment. Thank you.

Explore other reviews about Cloudbeds

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. A lot of variety and interesting experience in website design, customer success, project management, and problem-solving. 2. I’ve developed strong communication skills. 3. Positive team environment – everyone is willing to share knowledge and answer questions. 4. Managers welcome feedback from employees and always try to improve processes.

Cons

It’s tough when several launches happen at the same time.

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Cloudbeds Response
2w
Thank you for sharing your experience! We’re thrilled to hear that you’ve found your work at Cloudbeds both engaging and rewarding. It’s especially great to know that you’ve had opportunities to develop new skills, take on a variety of challenges, and grow through experiences spanning website design, customer success, project management, and problem-solving. We’re also proud of the collaborative culture you’ve described. Creating an environment where team members support one another, share knowledge, and continuously improve is something we deeply value. Thank you for your honest feedback regarding periods with multiple simultaneous launches. As we continue to grow, we’re always looking for ways to improve planning, prioritization, and team support while maintaining the innovation and creativity that make Cloudbeds such an exciting place to work. Thank you for being part of the Cloudbeds team!
2.0
7 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Open PTO is a nice benefit and gives flexibility when you need time off, as long as you manage your work properly. It helps with work-life balance and is one of the better parts of the overall package. The people you work with on the same level are generally easy to work with and supportive. Seeing teammates help each other out and collaborate makes the day-to-day work smoother and more manageable.

Cons

Open PTO is nice and honestly one of the better benefits, but it also feels like the only real perk. Outside of that, internal politics are very noticeable and can heavily affect your experience. A lot seems to depend on how upper management sees you. If you’re not in their good graces, it can show in the way you’re treated—less support, fewer chances to grow, and feedback that feels inconsistent or unclear. It doesn’t always feel like performance alone drives decisions, which can be frustrating if you’re putting in real effort. There are also moments where communication from leadership feels selective, and raising concerns doesn’t always lead to actual change. Over time, this can make people hesitant to speak up or unsure of where they stand. The company has potential and some good people, but the management dynamics and internal politics often take away from what could otherwise be a solid place to work.

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Cloudbeds Response
3mo
Thank you for taking the time to share your experience and for your many years of contribution. We’re glad to hear that you valued the flexibility and the collaboration among teammates, creating a supportive environment at the team level is something we truly care about. At the same time, we take your feedback seriously, especially around consistency, communication, and overall team member experience. As we continue to grow, ensuring clarity, fairness, and alignment across teams and leadership remains a key focus area for us. We appreciate your perspective and the time you spent with us, and we wish you all the best in your next chapter.
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