Great customers, interesting work - but many negatives of a family-owned business - Technical Product Owner Clue Software Employee Review

2.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Some great customers across a range of industries. Pay levels are decent for industry and location. Some very nice colleagues who put up with a lot

Cons

Family-owned business (current upper management are children of founder) so run like a dictatorship. Poor decision making - very indecisive on strategy and product roadmap Unfortunate culture of micro-management and blame from upper management.

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Clue Software Response
10mo
Thank you for taking the time to share your experience. We’re pleased to hear that you valued working with our customer base and appreciated the talent and commitment of your colleague many of whom remain with us driving Clue’s mission forward. We’re deeply concerned, however, by the other issues you've raised about your experience during your time with us. While we don’t recognise some of the behaviours described as reflective of how we strive to operate, we take this kind of feedback seriously. As a scaling organisation, we continue to strive to improve how we lead, communicate, and support our people — including through leadership training, independent employee engagement initiatives, and anonymous reporting channels. We also hold regular forums for feedback such as company-wide surveys, one-to-one check-ins, and open-door discussions with our leadership and People Team. We’re committed to our values of fostering a culture that is respectful and united. If there are ways, we’ve fallen short, we want to know and encourage any team member to come forward, in confidence, if they have experienced or witnessed behaviour that does not align with this. Thank you again for sharing your perspective, and if you would like to discuss any of this further, please do contact us at peopleteam@cluesoftware.com

Explore other reviews about Clue Software

5.0
5 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Clue has one of the friendliest and most supportive cultures I’ve experienced. Everyone is genuinely willing to help each other, and you always feel like you’re part of a team working toward something meaningful. It is evident that the company’s mission and values guide the work and motivate you to push hard because you know the impact it has. Staff are treated well, the benefits are solid, and the pay feels very fair for the role and responsibilities. It’s the kind of environment where you feel valued, trusted, and encouraged to grow. Another standout is the customers - working with organisations tackling some of the most interesting, complex, and important challenges out there gives you a strong sense of purpose and makes the role feel meaningful day to day.

Cons

If there’s one area that could still improve, it would be communication between departments. It’s always getting better, and there’s clearly an effort to make it smoother, but there’s still room for continued progress as the company grows.

5.0
5 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong flexibility around remote and hybrid working, supporting a healthy work–life balance Clear opportunities to grow and progress your career over time Regular social events that help build a friendly and inclusive culture Competitive benefits package

Cons

A lot of knowledge sits heavily with longer‑standing team members At times there’s more emphasis on new features than resolving existing issues

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