cuts costs by having less staff - Customer Team Member (CTM) Co-op Employee Review

1.0
8 Oct 2025
Recommend
CEO approval
Business outlook

Pros

there is not much. It is your usual retail job, with the usual discounts on items.

Cons

People are hired internally and refuse to work. We have to send away people actually job searching who are willing to work who would be much better hires. Always understaffed because management cut the hours given to the shop by half of what it used to be. The average management pay has also been reduced from previous years to cut costs

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Co-op Response
8mo
Thanks for your review. The situation you’ve described doesn’t reflect how recruitment typically works at Co-op, we’re actively hiring in stores and welcome applications from people who want to contribute. We would prefer that you direct interested candidates to the careers site to sign up for job alerts if you do not have a vacancy, rather than send them away. We’re proud to support internal development, but all colleagues are expected to meet the standards of their role. If you’ve got concerns about how this is being managed locally, we’d encourage you to raise them with your store manager or your operations manager.

Explore other reviews about Co-op

5.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
8 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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