just ok - Customer Service Advocate Co-op Employee Review

2.0
7 Apr 2025
Recommend
CEO approval
Business outlook

Pros

good pay for those without higher education.

Cons

systems are ancient, hard to work with, youre expected to take a lot of abuse from customers and will be reprimanded for as little as sighing on a long phone call.

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Co-op Response
1y
Thank you for your review and feedback. We're sorry that you feel this way. Working in customer service can be challenging at times, however we encourage all our colleagues to be respectful. We'd ask that you reflect on how you would feel being on the end of a call where someone was sighing and how this might make you feel. If you have any concerns about interactions with customers we advice that you speak with your manager.

Explore other reviews about Co-op

5.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
8 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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