Glorified Call Center - Research Associate CoStar Group Employee Review

3.0
15 Aug 2017
Recommend
CEO approval
Business outlook

Pros

They offer paid training and modern facilities. There is free food (fruits, salad, snacks, etc.). Great opportunity for new college students with no experience and little money for lunch.

Cons

There is a lot of misconceptions about the research associate position. They do tell you in the interview that you will be making phone calls to your account. They in no way, shape, or form, tell you that calling is your only job function. They require you to make twenty, 90 second calls per day to a portfolio of people that you call everyday. Overall, they expect 80 calls per day and only 20 have to count. Think outbound telemarketer. They then publically display your call stats and rank you amongst your peers. The turnover rate is very high as people soon realize that they did not just spend an astronomical amount of money on school to work at an outbound call center collecting real estate data. It's literally a revolving door at CoStar. Don't expect to be able to transfer your skills unless you are looking at other call center opportunities. Also, the salaries for a Research Associate are a flat rate. There is zero room for negotion. So if you have a Masters and work experience, you make just as much as a fresh college grad with zero experience. It is definitely a degrading feeling to know that they do not value your education or experience. Also, they do not pay based on locality so those in major markets make less than the rural areas.

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CoStar Group Response
8y
Thanks for leaving a review and for your time with us. It sounds like this role may have not been the right fit. We provide the opportunity for every research associate candidate to sit side-by-side with a current research team member so that they can fully understand researchers’ days, including the calling that comes with the role.

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5.0
22 May 2026
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CEO approval
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Pros

Development, work life balance, competitive environment, career growth opportunities

Cons

A lot of priorities to juggle

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2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Here's the deal with working here if you're starting as an Associate Research Consultant. You will do 5 weeks of training 2 weeks in the classroom in which you will undergo two tests that you must pass to continue being employed. Then you will go to the "nest" for three weeks in which you're performance also determines if you will stay. Then you will go to your team where your performance also determines whether or not you'll stay. Everybody knows this is a metric based company and the truth is you can promote quickly if you're numbers are very good. The problem is that a combination of your market/team/managers/portfolio given once you reach the nest all determine how good your score can be. Also a lot of the metrics are pure luck. One of the metrics "CUF" basically means in your portfolio of brokers how many can you talk to on the phone for at least 90 seconds per month and this metric is worth 20% of your score which is odd considering it's luck if these old stuck up brokers pick up the phone or not. If you're smart you will find ways to "game" the system/metrics and rig your score to be higher. A lot of the tactics are hard to learn at first but with time if you're smart you can sneakily rig your score to be higher by frauding the system in certain ways. I was able to learn certain tactics even years ago in the nest that still work although some methods are only applicable depending on the market you are assigned to. If you're smart and sneaky and diligent you can find ways to cheat and make your life easier which I encourage everybody to do. This company is worthless and they do not stand by there employees at all. Only work here for money and benefits.

Cons

The pay and benefits is the only reason people stay at this job. Otherwise it is hell. Constantly being micromanaged and encouraged to do more regarding metrics that continue to become even less obtainable unless you cheat the system in some way which again I encourage although it is difficult and I think most people are not competent/diligent enough to do this consistently without eventually getting caught. The company now doesn't even want to build/accommodate enough parking spaces for employees. Overall it just gets worse and worse.

2
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