Pros
All pros are forgotten and vastly outweighed by the cons
Cons
Top 3 Cons: 1. Metrics are a joke 2. Professionally humiliating to work here 3. Managers can manipulate your success and failure Metrics- Goal is to have a 90 second phone call with everyone in your "portfolio" once per month. You are instructed not to call anyone back directly until the next month if you have already spoken to them via the phone, and the call lasted more than 90 seconds. Personally, I only had 250 people in my portfolio, I informed my manager it was mathematically impossible to interview 17 people per day (the goal during my time of employment), and only talk with each person in my portfolio once per month as instructed. (250 people, 23 working days in that particular month (250/23) averages out to less than 11 per day). My manager's response: "Honestly, you're just really over thinking it: To hit your goal, you need to call 17 people per day, and speak with everyone in your portfolio once per month. That's all there is to it, the math on it has no direct implication to you hitting that goal." Other favorite lines: Manager: "No one is answering your calls today, you really need more effective dialing" "I understand you can't control if someone answers your phone calls or requests to be emailed as opposed to called, but it's just what this job is so you need to ignore their preferences and have our clients be angry. Keep leaving voicemails. Portfolios can be manipulated by managers, you can leave on Friday at 80% and come back on Monday at 70%, Managers can add new people or remove people as they please. Best example, I had a friend who had to be at 83% by the EOD or he would be fired. He comes in that morning to find out he had magically gone down 5% overnight, and in his portfolio Bed, Bath & Beyond and Advanced Laser Clinic were somehow added to his portfolio as active brokerage firms with properties and land listings for sale....Interesting if you ask me.