Call Center - Research Associate CoStar Group Employee Review

1.0
13 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Pay is competitive - you are very well compensated for call centeresque work. Good health, dental and vision insurance plans. Strict 40 hour work week (although you may be working a market in a different time zone).

Cons

It's similar to a call center. You will be expected to make around 70 to 80 calls a day when you start and will have to get at least 15 or so to be 90 seconds long - if the call isn't 90 seconds it basically never happened. You have to get 85% of the people on your list to call on the phone for 90 seconds every month - if you call and they shout nothing has changed and hang up, get ready to call them back again and have them even more angry - then enjoy calling them again in 3 or 4 weeks. Most everyone you speak with hates all of the calls and does not want to talk with you and I don't blame them - you are asking them the same thing every month and trying to pepper in ridiculous "branding statements" you are required to say and asking largely useless questions that you probably already have the answer to in order to keep them on the phone for 90 seconds. You keep calling these people until they answer and the sales people call them too . It's very repetitive, very boring and at the end of they day you are relying on these folks to answer the phone and talk to you to keep your job. Training is fine but you are learning the absolute basics of real estate (most of the training is making phone calls and learning how to enter data into CoStar software. Turnover is very high and there is lots of shuffling people around. The office is nice but folks are packed in like sardines. You sit at a small desk, wear a headset and make calls all day. You are compensated well for this but you may lose your sanity after a little while - hence why turnover is so high even with the solid pay for a twenty something kid with a degree in basket weaving from Radford. All calls are recorded and you will be "audited" about every other day - i.e. your manager will listen to your call to make sure you "branded" multiple times asked the same questions you have to ask every month and make sure you're not just dialing through phone trees or leaving long voice mails to get your 90 second call. Definitely not for everyone - think hard before accepting a "research" position about what the shelf life is for a job making phone calls to angry people all day is for you.

Explore other reviews about CoStar Group

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Development, work life balance, competitive environment, career growth opportunities

Cons

A lot of priorities to juggle

1
2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Here's the deal with working here if you're starting as an Associate Research Consultant. You will do 5 weeks of training 2 weeks in the classroom in which you will undergo two tests that you must pass to continue being employed. Then you will go to the "nest" for three weeks in which you're performance also determines if you will stay. Then you will go to your team where your performance also determines whether or not you'll stay. Everybody knows this is a metric based company and the truth is you can promote quickly if you're numbers are very good. The problem is that a combination of your market/team/managers/portfolio given once you reach the nest all determine how good your score can be. Also a lot of the metrics are pure luck. One of the metrics "CUF" basically means in your portfolio of brokers how many can you talk to on the phone for at least 90 seconds per month and this metric is worth 20% of your score which is odd considering it's luck if these old stuck up brokers pick up the phone or not. If you're smart you will find ways to "game" the system/metrics and rig your score to be higher. A lot of the tactics are hard to learn at first but with time if you're smart you can sneakily rig your score to be higher by frauding the system in certain ways. I was able to learn certain tactics even years ago in the nest that still work although some methods are only applicable depending on the market you are assigned to. If you're smart and sneaky and diligent you can find ways to cheat and make your life easier which I encourage everybody to do. This company is worthless and they do not stand by there employees at all. Only work here for money and benefits.

Cons

The pay and benefits is the only reason people stay at this job. Otherwise it is hell. Constantly being micromanaged and encouraged to do more regarding metrics that continue to become even less obtainable unless you cheat the system in some way which again I encourage although it is difficult and I think most people are not competent/diligent enough to do this consistently without eventually getting caught. The company now doesn't even want to build/accommodate enough parking spaces for employees. Overall it just gets worse and worse.

1
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