Call-centre...despite what they say - Research Associate CoStar Group Employee Review

It’s true that the Research Associate position does require a lot of phone calls, but it’s a necessary part of the role to develop a strong relationship with key commercial real estate players. If we don’t communicate with clients, they won’t be able to close the deals they do. Researchers provide value to the people they call, helping them to earn a living by putting their information online. HR and management teams are increasingly working together to communicate areas that can be improved upon. We additionally conduct surveys and focus groups to best understand the opinions of current employees and implement new policies or programs to bring everyone onto the same page. For example, focus groups conducted last year have led to consistent training sessions available to managers to develop their skills in developing working relationships with their employees, effectively managing numbers, etc. Thank you for your feedback, and we wish you all the best in your future career.