Deception at its best - Help Desk Technician Cognizant Employee Review

I was hired with the title of Senior Systems Engineer, but I was a Help Desk Technician in a call center environment, at best. Bait and switch tactic? On my team, I saw various associates on their personal phone all day, sleeping at their desk, calling out “sick” on Mondays with regularity (and still got paid for regular hours), intentionally working slowly, aggressive tones in communication, and so much more. We were severely underpaid and understaffed at times. If you breathed, you were hired. You could do no wrong to get fired. We were told by team leads that they would address problematic associates, but those problematic behaviors persisted. They would move these people to different shifts or teams to avoid firing them. We knew that they needed bodies to provide adequate phone coverage, and Cognizant hired only the minimal amount of associates needed for this purpose.