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      Cohere Health

      Engaged employer

      Cohere Health reviews

      Not Horrible, Not Excellent - Intake Specialist Cohere Health Employee Review

      2.0
      18 Dec 2021
      Intake specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The company is making a positive impact on patients by greatly improving the path doctor’s offices must take to provide (insurance-paid) care to patients.

      Cons

      Think old school call center when you’re considering an Intake Specialist or other entry-level job at Cohere. Amazing company doing great things for health tech, but their CS dept isn’t a long-term solution for those with career goals and aspirations. The low pay is sad, and the camera requirement is weird (creates an environment of low or no trust from the outset). There’s no room for thinking, autonomy, or creative solutions in this job, so if you’re looking for something like that, this is for you.

      avatar
      Cohere Health Response
      4y
      Thank you for your review, we appreciate your feedback. Since our professional environment is 100% remote (work from home) we create the atmosphere of working in a virtual office setting. Zoom is used to create a sense of teamwork and togetherness. We strive for all of our employees to develop a career progression with their Supervisor during their one on ones. The defined career laddering program for our Intake team members that is accessible via our internal web based resource page. We encourage you to ask your leadership team for more information. Many of our process enhancements come from the great feedback from our team members. We encourage everyone to share enhancement ideas with your leadership team. We can’t wait to be a part of your journey.

      Explore other reviews about Cohere Health

      5.0
      7 Apr 2026
      Data scientist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great company to work for - They are among the first ones who integrated AI in healthcare

      Cons

      - No cons worth mentioning

      1
      1.0
      1 Jun 2026
      Remote rn reviewer
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote position, effective AI tools

      Cons

      Aggressive productivity standards enacted after being employed for a short time: 2 months. Low pay compared to similar work at other legacy insurance companies. You are told when training that as long as you follow the Work Instructions and ensure doing the prior authorizations correctly- you will be fine. But Work Instructions are NOT updated, then it is challenging to find the answer. Slack is used for searching and asking questions, or visiting one of the multiple Zoom rooms. You are on camera for entire shift in a Zoom room. It seemed to me leadership does not care about precision and doing the job thouroughly but more so doing as many cases as possible- yet you are audited to do cases a certain way and that certain way differs from one Subject Matter Expert (SME) to another. The nurses are teaching the AI chatbot how to get smarter and take over doing the simpler cases, But the chatbot assists the nurses as well all while the nurses are teaching the chatbot.

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