A culture of manipulation and lies. - Intake Specialist Cohere Health Employee Review

1.0
26 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Some good people in the bunch of chaos.

Cons

They absolutely lied and told new hires we would be hired on as long as we worked hard and hit the criteria they had in place. This was an absolute lie and a waste of time. Cohere health has a culture of manipulation and oppression. I witnessed management scurrying around the company covering up their lies and playing the blame game on multiple occasions. Do not waste your time if you’re looking for a career. This is not a career company unless you know the right person. One moment you will being praised for your hard work. The next, you will be getting scolded for something that isn’t even covered by their procedures by someone who has no idea what’s going on on the floor. Their systems are an absolute mess. It’s a figure it out as you go system with scoldings if you don’t guess correctly. An oppressive system of 100% monitoring on zoom by management with zero rights to express concern or communicate ways for improvement.

Explore other reviews about Cohere Health

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Great company to work for - They are among the first ones who integrated AI in healthcare

Cons

- No cons worth mentioning

1
1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote position, effective AI tools

Cons

Aggressive productivity standards enacted after being employed for a short time: 2 months. Low pay compared to similar work at other legacy insurance companies. You are told when training that as long as you follow the Work Instructions and ensure doing the prior authorizations correctly- you will be fine. But Work Instructions are NOT updated, then it is challenging to find the answer. Slack is used for searching and asking questions, or visiting one of the multiple Zoom rooms. You are on camera for entire shift in a Zoom room. It seemed to me leadership does not care about precision and doing the job thouroughly but more so doing as many cases as possible- yet you are audited to do cases a certain way and that certain way differs from one Subject Matter Expert (SME) to another. The nurses are teaching the AI chatbot how to get smarter and take over doing the simpler cases, But the chatbot assists the nurses as well all while the nurses are teaching the chatbot.

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