Fmla customer Experience Specialist. Worst job ever - Customer Experience Specialist ComPsych Employee Review

1.0
1 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Don’t let these reviews that were probably written by management fool you. This is a call center job with little to no personal time. You get 15-20 mins a day of personal time and are expected to be on the phone every minute after that except for on your lunch which is also timed. This place is micromanaged and you are treated as if you are in high school. I didn’t realize how much I was being treated like a prisoner until I started a new job and have had a great deal of freedom. No one is telling me when to go to lunch, I’m not pressured to take calls every second of the day, and most importantly not dealing with irate customers all day. This is not an entry level HR position. Not a stepping stone. It’s a call center. You don’t even need a degree in HR to work here. They take people from all different backgrounds. They don’t even pay you for your degree. The pay is horrible

Cons

You’ve been warned! If you are looking to get into HR this is not the place. If you like customer service, this is the place for you. Basically like working at a fast food restaurant but the call center version. You start out at 31k and career growth can take up to 2 years and even then you’re only bumped up to 40k. Not worth it

Explore other reviews about ComPsych

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Over the past couple of years, the positive changes in company culture have been incredible. It is evident that leadership has taken employee well-being and feedback to heart, focusing on transparency, growth, mutual respect, and importance of collaboration. I am excited and proud to be part of this evolution. The ComPsych Fundamentals are embodied in our daily work, making it a supportive and mission-driven environment. Management cares about career advancement, and there is a genuine focus on employee well-being. Leadership does a great job including every level of staff when communicating updates, and it really feels like a big family, now. The new location is a great fit, reflecting leadership's care of staff and nurturing a collaboration environment. Work-life balance is always challenging -- When you LOVE what to do, it can be easy to go overboard, but that is a personal balance to keep.

Cons

Some internal technology systems are still catching up to the speed of our growth, but it's improving. Fast-paced changes can also be challenging, but communication has greatly improved, which helps us know what's coming next and feel best prepared.

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

I have been working at Compsych for about 3 years now and i can say i really enjoy working there. Everyone is super supportive whenever i need assistance on something. Our new office is just an icing on the cake. I like working with my team and my manager is very supportive which makes me enjoy coming to work everyday.

Cons

I think it would be nice to have more opportunities to network with people from other departments

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