Lab: Failing equipment, some with no service contracts. At least one piece of major equipment in need of repair, often for weeks at a time. Laboratory is dirty, unorganized, runs out of supplies and has to borrow from sister clinics. Trash and sample blood splatter on the floor and surrounding area. Outdated operating procedures printed and laminated for use. Patient samples found underneath storage racks in the walk-in cooler. TAT lags behind by hours until more staff arrive to allow for proper analysis. New hires (phleb, bench techs) resign before training complete
Culture: Relationship between day, evening and night shifts is strained. Employees abuse break policy and leave 30 minutes early, instead of taking scheduled breaks/meal time. Tests with 4 hour TAT, are left for shift change in 3.5 hours. High volume loss of staff in last 12 months. Manager/director rarely work bench when short-staffed.
CEO (Andrew Gaasch) support: none immediately recognizable to staff, or has not been communicated.
Operations support: none immediately recognizable to staff, or has not been communicated.
Career Opportunities: none immediately recognizable to staff, or has not been communicated.
